Tolotrack

Tolotrack is Thril's partner for access control. The integration generates reservation-specific access codes for electronic lock systems and syncs them with your venue's calendar. You can also configure resource-specific settings under each resource's settings.

Prerequisites

You need Tolotrack hardware configured at your venue and credentials (email and password) from your Tolotrack contact person or via Thril support.

To enable

1. Open Settings → System → Integrations → Tolotrack
2. Enter your Email and Password
3. Configure the offset times and fallback instructions (see below)
4. Toggle Integration status to Active
5. Select Create integration (or Update integration) to save
6. Optionally test the connection with the Test connection button
7. Map each resource to its Gate ID under the resource settings

Configuration options

• Access offset times: how many minutes before and after a reservation door access is available to customers
• Fallback instructions: a message shown to customers if Thril detects an issue with Tolotrack (for example, "If your access code doesn't work, please contact the venue staff."). Enable Always show fallback instructions to display it to all customers regardless of Tolotrack's status. You can also set resource-specific fallback instructions under each resource's settings.
• Gate ID (per resource): the Tolotrack gate ID customers use to access each resource

Troubleshooting

• Use Test connection to verify your Tolotrack credentials. Thril support may ask for this information when troubleshooting.
• Inactivating the integration stops new reservations from syncing to Tolotrack. Reservations already synced are not affected and must be cleaned up manually within Tolotrack.
• For help configuring your Tolotrack hardware or software outside of Thril, contact your Tolotrack contact person. For help with the integration in Thril, contact Thril support.